Try these and let me know if you manage to find the key. Your key might be stored in Microsoft OneDrive with your Microsoft account here : If this is your own personal device, and if you don't know your recovery key, most probably you use a slightly different BitLocker version for certain PCs and tablets known as Device encryption.
If this is company owned asset/device, you should turn to your company's IT support guys and they should be able to provide you with the recovery key
More info:īitLocker was activated by someone on this PC and during the activation time it prompts the user to save/store the key in a safe place. BitLocker is full disk encryption software. Hello you for posting in the HP Support forum.īitLocker is a Microsoft software designed to protect your PC against offline attacks, unauthorized access typically if your PC gets stolen. Install drivers taken from HP web site when Win installation completes or via Windows Update/Device Manager > Delete all existing partitions and install Windows on Disc 0 Unallocated space. Select the thumb drive or the DVD as a boot option.įollow the on-screen instructions to install Windows 10. Insert the Windows USB thumdrive or the DVD prepared previouslyĪs soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).Ĭhoose F9 to open Boot options. (if applicable for your model)Įventually, please, shutdown the computer using the power button. When ready with the USB drive or with the DVD: ** How to create bootable ISO on USB device > When download completes, you will need to write or "burn" the ISO image and boot from a bootable media. You can directly download Windows 10 ISO from MS site or download > Media creation tool from Microsoft site, create installation DVD or installation USB and proceed with clean installation/reinstallation. You can try it and most likely it will work but it is slightly more difficult and time consuming. Details have been posted above.Īn additional procedure for clean Windows installation may not work and is not official. This is the official procedure and is the easiest one when it comes to being user friendly and speed. I strongly recommendthat you purchase HP Recovery media on USB and use it instead of performing anything else.
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